Frequently Asked Questions (FAQ)
Welcome to Thrivix’s FAQ section! We’ve put together answers to the most common questions to help you get the info you need—fast and easy.
GENERAL QUESTIONS
Q: What is Thrivix?
A: Thrivix is an online clothing shop that specializes in Printed T-Shirts and Classic T-Shirts. Whether you’re looking to express yourself with bold prints or stick to timeless basics, Thrivix has high-quality tees designed for comfort, confidence, and everyday style.
Q: What materials are your T-shirts made from?
A: Our T-shirts are crafted from premium cotton blends and soft, breathable fabrics to ensure a perfect fit and lasting comfort. Every tee is made to deliver great feel and durability, wash after wash.
Q: How can I contact Thrivix customer support?
A: Reach out anytime through our “Contact Us” page or email us directly at support@thrivix.shop. We’re here to help with any questions or concerns.
ORDERING AND SHIPPING
Q: How do I place an order on Thrivix?
A: It’s super easy! Just browse our collections, choose your favorite Printed or Classic Tees, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: When will my order be shipped?
Handling Time: Orders are processed within 1–2 business days (Monday to Friday).
Transit Time: Shipping typically takes 4–6 business days (Monday to Friday).
Order Cut-Off: Orders placed after 5:00 PM (EST) will be processed on the next business day.
Total Delivery Time: Most orders arrive within 5–8 business days.
Q: What are the shipping costs?
A: We charge a flat shipping fee of $5.00 for all orders shipped via FedEx.
Q: Can I track my order?
A: Absolutely! You can track your order through the “Track Your Order” page on our website for real-time updates.
Q: What payment methods does Thrivix accept?
A: We accept a variety of secure payment options:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Apple Pay
RETURNS AND EXCHANGES
Q: What is Thrivix’s return policy?
A: We offer a 30-day hassle-free Return policy. If you’re not completely satisfied, you can return your item within 30 days of delivery. For full details, check out our Return Policy page.
Q: How do I initiate a return or exchange?
A: Just contact our customer support via the “Contact Us” page or email us at support@thrivix.shop. We’ll guide you through the quick and simple return or exchange process.
CONTACT INFORMATION
Business name: Thrivix
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact: +1 (951) 394-0252
Business Mail: support@thrivix.shop
Business Address: 191 Broadway 6c, Dobbs Ferry 10522 New York, United States